Q&A

Q: How much is the shipping fee?

A: Free shipping for purchases over 5,000 yen; 360 yen shipping fee for purchases below.

Q: What is the shipping method?

AWe will deliver it by mail.

Q Is it shipped domestically?

A : Yes, it will be shipped from within Japan.

Q Is it possible to ship overseas?

AAt this time, we only ship domestically. I'm sorry.

Q: What is the payment method?

ACredit card payment is possible. Payment will be processed when your order is completed.
If you are using a credit card, the payment date will vary depending on the credit card used. Please check with your credit card company.

Q: How many days will it take to receive my order?

AIt usually takes 2 to 7 business days for delivery, excluding Saturdays, Sundays, and holidays, after completing your order. We will contact you via email when the product has been shipped.

Q: Is it possible to return or exchange the size?

A : As a general rule, we cannot accept returns or exchanges due to customer convenience.

　　

Q: What should I do if I have not received the item I ordered, received a different item than what I ordered, or the item is defective?

AWe apologize for the inconvenience, but please contact us via CONTACT within 3 days of receiving the product . We will guide you through the procedure. We will bear all shipping charges in that case.

Q: Is it possible to gift wrap?

A: We are very sorry, but we do not have this option at this time.